KRA Urges Taxpayers to Use Alternative Dispute Resolution to Settle Tax Matters

14 Aug 2026

KRA Urges Taxpayers to Use Alternative Dispute Resolution to Settle Tax Matters

What happened

The Kenya Revenue Authority (KRA) has urged taxpayers to use alternative dispute resolution methods to settle tax matters. This announcement was reported by People Daily, highlighting the KRA's efforts to promote a more efficient and cost-effective way of resolving tax disputes. The use of alternative dispute resolution methods, such as mediation and arbitration, can help reduce the time and resources required to resolve tax disputes, allowing taxpayers to focus on their businesses and other activities.

Context and background

The KRA's push for alternative dispute resolution is part of its broader efforts to improve the tax dispute resolution process in Kenya. The authority has been working to enhance its systems and processes, including the introduction of new technologies and training for its staff, to ensure that taxpayers receive a more efficient and effective service. By promoting alternative dispute resolution, the KRA aims to reduce the number of cases that go to court, which can be time-consuming and costly for all parties involved.

The use of alternative dispute resolution methods is not new in Kenya, but its application in tax disputes is still relatively limited. However, the KRA's efforts to promote its use are expected to increase awareness and encourage more taxpayers to consider this option. According to the KRA, alternative dispute resolution can help resolve tax disputes in a more timely and cost-effective manner, which can benefit both taxpayers and the authority.

The KRA's announcement is also in line with international best practices in tax dispute resolution. Many countries have implemented alternative dispute resolution mechanisms to resolve tax disputes, and these have been shown to be effective in reducing the time and resources required to resolve disputes. By adopting similar approaches, Kenya can improve its tax dispute resolution process and create a more favorable business environment.

Compared with what is normal

In Kenya, tax disputes are typically resolved through the courts, which can be a lengthy and costly process. The use of alternative dispute resolution methods, such as mediation and arbitration, is not as common as in other countries. However, the KRA's efforts to promote alternative dispute resolution are expected to increase its use and provide taxpayers with a more efficient and cost-effective way of resolving tax disputes.

  • The KRA's push for alternative dispute resolution is part of a broader trend in Kenya to improve the business environment and reduce the time and resources required to resolve disputes.
  • The use of alternative dispute resolution methods can help reduce the number of cases that go to court, which can be beneficial for both taxpayers and the authority.
  • Alternative dispute resolution can provide a more timely and cost-effective way of resolving tax disputes, which can benefit taxpayers and the economy as a whole.
Why it matters

The KRA's efforts to promote alternative dispute resolution are important for taxpayers and the economy as a whole. By providing a more efficient and cost-effective way of resolving tax disputes, the KRA can help reduce the time and resources required to resolve disputes, allowing taxpayers to focus on their businesses and other activities. This can also help improve the business environment in Kenya, making it more attractive to investors and promoting economic growth.

The use of alternative dispute resolution methods can also help reduce the stress and uncertainty associated with tax disputes. Taxpayers who are able to resolve their disputes quickly and efficiently are more likely to be compliant with their tax obligations, which can help reduce the risk of penalties and interest.

Practical steps
  • Taxpayers who are involved in a tax dispute should consider using alternative dispute resolution methods, such as mediation and arbitration, to resolve their disputes.
  • Taxpayers should seek professional advice from a qualified tax consultant or lawyer to ensure that they are aware of their rights and obligations.
  • Taxpayers should also be aware of the KRA's procedures and policies for resolving tax disputes, including the use of alternative dispute resolution methods.

The Beavoren Ventures Tax Planning & Compliance service can help taxpayers navigate the tax dispute resolution process and provide guidance on the use of alternative dispute resolution methods.

Need help with compliance? Email info@beavorenventures.co.ke or call +254 716 296 857.

Disclaimer: This article is informational and does not constitute formal tax, audit or legal advice. For guidance specific to your circumstances, please contact Beavoren Ventures.